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Frequently Asked Questions

Will I be charged commission to sell?

You do not have to pay any sales or set up commissions. Your subscription allows to sell straight away.

How do I get paid?

For your safety and that of our buyers, we use Payfast to collect payments on your behalf and you can withdrawal your balance from your dashboard. The balance will be deposited directly into your bank account. 

Are there any other fees? 

Payfast, like any other credit card processing service such as card machines and terminals at retail outlets, they charge a card processing fees which is normally about 3%. 

This is important for you because it will reduce fraud on your behalf. When an order is placed and it says paid, you can be rest assured that the order was actually paid for and your money is safe and available to you.

We recommend that you work that percentage into your product pricing.

How do I know when someone has bought something from my store? 

When customers place an order on your shop, you will receive an email with all the order details. You can also see also your order in your dashboard.

How easy is it to cancel my membership? 

You can easily manage your membership through your dashboard. 

When happens when my membership expires? 

When your BUYYU membership expires, all your products will be unpublished from the marketplace. They will remain in draft for 30 days and then permanently deleted. 

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